TipSee Music — Terms of Service

Last Updated: October 13, 2025

1) Acceptance of Terms

TipSee Music LLC (“TipSee Music,” “Company,” “we,” “us,” or “our”) provides the tipseemusic.com website (https://www.tipseemusic.com/) and related services, apps, and tools (collectively, the “Services”). By accessing or using the Services, you agree to these Terms of Service (“Terms”) and our Privacy Policy (together, the “Agreement”). If you do not agree, do not use the Services.

You must accept these Terms via an affirmative action (e.g., checkbox or “I Agree” button). We may update these Terms; continued use after changes constitutes acceptance. We’ll post the “Last Updated” date above.

2) Overview of the Services

TipSee Music enables fans to tip artists and optionally submit song requests to artists at live events, and enables artists/venues to receive payments and manage activity. We do not control any artist’s set list, performance timing, or whether a particular song will be performed. See Section 7 (Payments, Tips, Requests & Refunds).

3) Eligibility; Accounts; KYC/AML

• Age. You must be 18+ to make payments or receive payouts. Minors may browse with a parent/guardian’s permission where permitted by law.
  
  

• Accounts. You agree to provide accurate information and maintain your credentials’ security. You are responsible for activity under your account.
  
  

• Verification. We may require identity verification, tax forms, and compliance checks (KYC/AML, sanctions screening). We may refuse, suspend, or terminate access if requirements are not met.
  
  

4) Relationship & Payment Processing

• Processors. Payments are processed by third parties (e.g., Stripe, Apple Pay, Google Pay, PayPal/Venmo) and subject to their terms, privacy notices, and network rules.
  
  

• Not a Bank. TipSee Music is not a bank, money transmitter, or financial institution. We may hold, delay, or reverse transactions to manage risk or comply with law.
  
  

• Fees. You may be charged service and/or processing fees. Fees are disclosed at checkout and are non-refundable, except as required by law.
  
  

5) Artists & Venues (Additional Terms)

If you are an Artist or manage an Artist/Venue:

• Independent Contractor. You act as an independent contractor; you are responsible for your taxes and compliance. We may issue required tax forms (e.g., 1099-K) where applicable.
  
  

• Payouts; Reserves. Payouts are facilitated by processors to your linked account. We may withhold or place reserves if we suspect fraud, elevated disputes, or risk.
  
  

• Chargeback Liability. You are liable for chargebacks tied to your transactions. We may offset chargebacks and related fees against current or future payouts.
  
  

• Conduct. You won’t misuse the Services, submit fraudulent transactions, or harass users. You remain solely responsible for your performance choices, timing, and delivery.
  
  

6) Prohibited Activities (All Users)

You agree not to: (a) engage in fraud or chargeback abuse; (b) interfere with shows/venues or harass artists/venue staff; (c) bypass QR codes, scrape, or misuse the Services; (d) upload malware; (e) infringe IP rights; (f) violate law or card-network rules.

7) Payments, Tips, Requests & Refunds

• Nature of Tips/Requests. Tips and song-request payments (“Requests”) are discretionary/gratuitous payments to support artists and to request a performance. A Request is not a guarantee a song will be played, or played within any specific time.
  
  

• Finality. All Tips, Requests, and applicable fees are final and non-refundable, except where required by law or if we decide, in our sole discretion, to issue a goodwill refund.
  
  

• Authorization. By paying, you represent you are the authorized cardholder and consent to the total amount, fees, and payment method.
  
  

(See the standalone Payment & Refund Policy for a user-facing summary located at the end of this document.)

8) Chargebacks & Disputes; Evidence Consent

• Cooperation. If you dispute a charge with your payment provider, you agree to cooperate with our investigation.
  
  

• Evidence. You authorize us to collect, retain, and submit evidence (e.g., transaction logs, timestamps, device IDs, IP addresses, approximate location, session data, screenshots, chat/messaging with artists/venues, and confirmations) to processors, networks, or law enforcement for fraud prevention and dispute resolution.
  
  

• Recovery. If a chargeback is resolved against us, you authorize us to re-charge your payment method or recover the amount via setoff against amounts you receive through the Services, plus any third-party fees we incur.
  
  

9) Content; IP; DMCA

• Our IP. The Services (and all related content, logos, and software) are owned by TipSee Music or its licensors and protected by IP laws. You may not copy, modify, or distribute except as permitted by these Terms.
  
  

• Your Content. If you post or submit content, you grant TipSee Music a non-exclusive, worldwide, royalty-free license to host, display, and use it to operate, promote, and improve the Services. You retain ownership of your content.
  
  

• DMCA. If you believe content infringes your copyright, send a notice to our DMCA Agent:
  
  

• By Mail: DMCA Agent, TipSee Music LLC, P.O. Box 198668, Nashville, TN 37219
  
  

• Email: info@tipseemusic.com
  Your notice must include all elements required by 17 U.S.C. §512(c)(3). Counter-notices should be sent to the same contact.
  
  

10) Privacy; Communications Consent; Cookies

• Privacy. Our collection and use of data are described in our Privacy Policy, which is incorporated by reference.
  
  

• Comms Consent. By providing contact information, you consent to transactional and promotional messages (email/SMS). Msg & data rates may apply. Reply STOP to opt out of SMS; HELP for help. Consent isn’t a condition of purchase.
  
  

• Cookies. We use cookies and similar technologies; details in our Privacy Policy.
  
  

11) No Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT REQUESTS WILL RESULT IN ANY PARTICULAR PERFORMANCE.

12) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TIPSEE MUSIC AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND PARTNERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIMS WILL NOT EXCEED THE AMOUNT YOU PAID US FOR SERVICE FEES IN THE 30 DAYS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13) Indemnification

You agree to defend, indemnify, and hold harmless TipSee Music and its affiliates from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees) arising from your: (a) use of the Services; (b) violation of the Agreement or law; (c) content; or (d) interactions with artists, venues, or other users.

14) Dispute Resolution:

• Informal Resolution. Before filing a claim, email info@tipseemusic.com with a description of the dispute. If not resolved within 30 days, either party may proceed.
  
  

• Binding Arbitration. Any dispute arising out of or relating to the Agreement or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules. Venue will be Nashville, Tennessee, or by video at the consumer’s election.
  
  

• Small Claims Carve-Out. Either party may bring an individual action in small-claims court in your county of residence or in Davidson County, Tennessee.
  
  

• Class & Jury Waiver. No class or representative actions or arbitrations. Jury trial is waived.
  
  

(If your counsel prefers court: we can swap arbitration for exclusive TN courts while keeping a class-action and jury waiver.)

15) Termination

We may suspend or terminate access (with or without notice) for any breach, suspected fraud, chargeback abuse, or risk. Upon termination, your right to use the Services ceases immediately; sections that by their nature survive will survive.

16) International Use

The Services are controlled from Tennessee, USA. We make no representation they are appropriate elsewhere. You are responsible for local compliance if you access outside the United States.

17) Notices; Electronic Signatures

• Notices to Us: TipSee Music LLC, P.O. Box 198668, Nashville, TN 37219; info@tipseemusic.com
  
  

• Notices to You: We may notify you via the email on your account or via in-product messaging.
  
  

• ESIGN Consent. You agree electronic records and signatures have the same legal effect as originals.
  
  

18) Miscellaneous

This Agreement is the entire agreement between you and TipSee Music regarding the Services and supersedes prior agreements. Governing law: Tennessee (without regard to conflicts of law). If any provision is unenforceable, the remainder remains in effect. No waiver is effective unless in writing. You may not assign without our consent; we may assign to an affiliate or in connection with a merger or sale. Headings are for convenience only.

TipSee Music — Payment & Refund Policy

Last Updated: October 13, 2025

What you’re paying for

• Tips to support artists.
  
  

• Song Requests (“Requests”) are not guarantees that a particular song will be performed or performed within any time window. Artists control their set, order, and timing. Song requests are tips tied to a request for an artist to play a song.
  
  

Finality of Payments

• All Tips, Requests, service/processing fees are final and non-refundable, except where required by law or if TipSee Music issues a goodwill refund at our sole discretion.
  
  

Disputed Charges & Chargebacks

• If you don’t recognize a charge or believe there’s an error, contact us first at info@tipseemusic.com within 7 days of the transaction; we can often resolve quickly.
  
  

• If you file a chargeback, you agree to cooperate with our investigation and authorize us to provide evidence (transaction logs, device data, venue/artist confirmations, etc.) to the payment processor or card network. If a chargeback is resolved against us, you authorize us to re-charge the payment method or recover the amount via setoff against amounts payable to you (if you are an Artist), plus any third-party fees.
  
  

Processing & Fees

• We use third-party processors (e.g., Stripe, Apple Pay, Google Pay, PayPal/Venmo). Their terms and fees may apply. Our service/processing fees are shown at checkout and are non-refundable.
  
  

Suspected Fraud & Risk

• We may hold, delay, reverse, or cancel transactions and/or place reserves on artist payouts to manage risk, comply with law, and prevent fraud.
  
  

Contact

• General: info@tipseemusic.com